You are important to us, and we want to help as much as we're able to. Or if it is possible, would you please update your order number here? With it, we could further look into your whole case and do needful assistance ASAP. For your case, we recommend you log in your Wondershare ID from the link below and then click "My subscription", there would be a button for you to cancel the auto-renewal subscription manually. Meanwhile, we'll send a reminder email to the customer before he/she is auto-renewed. Kindly note the auto-renew will go on if you have not canceled it manually, and this is the reason you were charged again. For your case, please allow me to make a brief explanation here. Wondershare values each customer's benefits and we'll do our best to help you out. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. If the issue persists, would you please send us your contact email after receiving a request? We'll further look into it and do needful assistance more accurately. If you purchased a license for Windows version, please make sure you are running it on a Windows device If it is a Mac version, then confirm you are running it on a Mac. Kindly note Filmora doesn't support cross-platform login. Please log out and then log in again to have a try. Make sure you are logging in Filmora with the email address you used to purchase it. Would you please try the suggestions below to check if it helps first? 1.
Your patience is highly appreciated！ - Hi Andreas. We have put your case in the 1st priority and our support team will follow the case via email soon, please pay attention to your mailbox.
Updates: Thanks for providing us the contact information.
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